Privacy Policy - Manuka Care Ltd.

At Manuka Care Ltd (“we”, “our”, “us”), we are committed to protecting the privacy and security of the young people in our care, their families, our staff, and anyone who engages with our services. This policy explains how we handle your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

• Personal details (name, address, contact information)
• Care-related information (health, education, safeguarding) necessary to deliver our services
• Employment information for staff (references, DBS checks, training records)
• Website analytics/cookie data to improve user experience

 

How we use your information

• To provide safe, effective care and support
• To meet our legal and regulatory obligations
• To recruit, support, and train our team
• To respond to enquiries and improve our services and website

 

Sharing your information

We only share information with trusted partners and relevant authorities where there is a lawful basis to do so (e.g., local authorities, health/education partners, safeguarding partners, or law enforcement). We never sell your data.

Your rights

You can request access, correction, or deletion of your personal data at any time.
Contact: enquiries@manuka-care.co.uk

Data security & retention

We use appropriate technical and organisational measures to keep data secure and retain it only as long as necessary for our purposes and legal requirements.

Cookies

Our website may use cookies. You can manage cookies through your browser settings.

How to complain

If you’re unhappy with how we’ve used your data, please contact us first. You can also complain to the ICO.